The location in Glendale is fantastic with stores and dining nearby. The decor feels clean and modern, making the space inviting. Accessibility features made moving around easy, a real plus during my stay. However, the service left much to be desired. The front desk staff seemed uninterested and unhelpful at times. I had issues with my room not being cleaned even after requests. It felt frustrating when cleaning personnel walked in without knocking, especially with my teenagers present. The room itself wasn’t what I expected. There was a lingering smell and cleanliness was a concern. The mini fridge was poorly located and unplugged, making it useless. For the amount paid, I anticipated better care and service.

The room was spacious and comfortable for our family, making our short stay enjoyable. The bedding was clean and fresh, which made sleeping a pleasure.

We had to deal with missing towels for one of us.

I appreciated the clean, modern decor which made me feel at home. The accessibility features were impressive, allowing easy movement throughout the hotel, making my stay very comfortable as a senior guest.

More seating in common areas would be beneficial.

The beds were super comfy, and we loved relaxing by the heated swimming pool and sun loungers during our stay. It was also nice to have extra towels in our room when we got in, which made things easier. Just a heads-up, there weren't any hangers available, but it didn't really take away from our overall experience. 😊

Just a solid selection for a stopover in Glendale with exceptional value. The bed was surprisingly comfortable for my stay here. Make sure to double-check your door keys before leaving the property.

I truly enjoyed the clean and modern decor throughout Hotel Serene. The accessible features were particularly helpful, making my stay comfortable and hassle-free as a senior. The staff was friendly and always willing to assist when needed.

More seating in common areas would be beneficial.

Comfortable Stay with Friendly Staff

After a challenging week, I appreciated the welcoming atmosphere here. The staff went above and beyond to ensure my comfort, even providing local dining recommendations that hit the spot. The Queen Room was spacious and clean, perfect for solo travelers. Pro tip, ask about their onsite restaurant for a great meal!

I booked a Queen Room and enjoyed the cozy vibe when I arrived. I really liked the outdoor heated pool for a nice dip. The sun loungers by the pool were perfect for soaking up the sun, making my stay even more relaxing. My only gripe was the limited coffee options available late at night, but overall, it was an enjoyable experience! ☀️

great access to parks and shopping just a short walk away

I loved how close we were to arrowhead towne center for some shopping and peoria sports complex for a nice park view along the way, making our city strolls enjoyable. just be aware that the room cleanliness left something to be desired.

I appreciated the clean, modern decor throughout the hotel, which really made me feel at home. The accessible features made navigating the property easy, allowing me to enjoy my stay without any hassle.

More seating in common areas would be beneficial.

The room was spacious and well-appointed, featuring modern amenities that made my stay comfortable. The business center was particularly useful for my work needs, allowing me to print documents easily. Additionally, the hotel is conveniently located near various shopping centers, which added extra value to my visit.

The staff's communication could be improved, as they were not proactive in resolving issues.

The room was spacious, featuring a comfortable couch, which was a plus. However, I encountered cleanliness issues. the shower was satisfactory, yet the vinyl floors were unclean enough to leave my feet dirty. Additionally, I found bed bugs in the bed, resulting in itchy bites on my arms. The attention to pest control is crucial, as this significantly detracted from what could have been a pleasant evening.

The clean and modern decor made me feel at home. The accessibility features were truly a blessing, making moving about the hotel a breeze, even if I had my walking shoes on.

Add more seating in common areas for comfort.

Omar was great, but no response from management after my complaints.